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Regularly swearing at work can help boost team spirit among staff, allowing them to express better their feelings as well as develop social relationships, according to a study by researchers.
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Regularly swearing at work can help boost team spirit among staff, allowing them to express better their feelings as well as develop social relationships, according to a study by researchers.
Yehuda Baruch, a professor of management at the University of East Anglia, and graduate Stuart Jenkins studied the use of profanity in the workplace and assessed its implications for managers.
They assessed that swearing would become more common as traditional taboos are broken down, but the key appeared to be knowing when such language was appropriate and when to turn to blind eye.
The pair said swearing in front of senior staff or customers should be seriously discouraged, but in other circumstances it helped foster solidarity among employees and express frustration, stress or other feelings.
Banning swear words and reprimanding staff might represent strong leadership, but could remove key links between staff and impact on morale and motivation, Baruch said.
"We hope that this study will serve not only to acknowledge the part that swearing plays in our work and our lives, but also to indicate that leaders sometimes need to 'think differently'.
"Managers need to understand how their staff feel about swearing. The challenge is to master the 'art' of knowing when to turn a blind eye to communication that does not meet their own standards."
The study, "Swearing at work and permissive leadership culture: when anti-social becomes social and incivility is acceptable", is published in the latest issue of the Leadership and Organisational Development Journal.
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(Agencies)
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一項(xiàng)研究表明，員工在工作中常說說粗話有助于促進(jìn)團(tuán)隊(duì)精神，因?yàn)檫@可以使他們更真實(shí)地表達(dá)情緒及建立社會(huì)關(guān)系。
東安格利亞大學(xué)的管理學(xué)教授耶胡達(dá)?巴魯克和研究生斯圖亞特?詹金斯共同研究了工作場(chǎng)合的“爆粗”現(xiàn)象，并就管理者應(yīng)如何處理這一問題提出了建議。
研究人員發(fā)現(xiàn)，隨著一些傳統(tǒng)禁忌被打破，員工在工作中說粗話會(huì)越來越普遍。（而對(duì)于管理者來說，）關(guān)鍵是要分清員工何時(shí)講這樣的話是恰當(dāng)?shù)模约霸谑裁辞闆r下可以“充耳不聞”。
兩位研究人員稱，應(yīng)禁止員工在高級(jí)職員及客戶面前說粗話，但在其它情況下，說說粗話有利于促進(jìn)員工之間的團(tuán)結(jié)與合作，并有助于減輕壓力、發(fā)泄不滿或其它情緒。
巴魯克說，一些上司禁止員工說粗話或譴責(zé)員工說粗話，這可能會(huì)顯得他的領(lǐng)導(dǎo)能力很“強(qiáng)”，但這樣做可能會(huì)切斷員工之間的重要聯(lián)系，而且會(huì)打擊員工的士氣及工作積極性。
“我們希望這一研究不僅能讓人們認(rèn)識(shí)到講粗話是我們工作及生活中的一部分，同時(shí)也要讓領(lǐng)導(dǎo)們意識(shí)到有時(shí)候需要‘換個(gè)角度看問題’。”
“管理者應(yīng)該了解員工說粗話時(shí)的感受。領(lǐng)導(dǎo)們面臨的挑戰(zhàn)是知道何時(shí)對(duì)‘不符合標(biāo)準(zhǔn)’的話語(yǔ)充耳不聞，這也是他們需要掌握的一門‘藝術(shù)’。”
該項(xiàng)名為“員工爆粗及領(lǐng)導(dǎo)藝術(shù)：當(dāng)爆粗被接受及能帶來社會(huì)效應(yīng)時(shí)”的研究在《領(lǐng)導(dǎo)藝術(shù)及組織發(fā)展期刊》最新一期上公布。
（英語(yǔ)點(diǎn)津姍姍編輯）
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